Shipping policy

Order Shipment:

All items $200 and above ship for free. Orders under $200 have a flat rate of $10.99- please see below for additional details.

If your order is in stock and we then process the charges to your credit card, it will ship between one to five business days from the date of your order, but we strive to have it sent as quickly as possible from the warehouse. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 2 business days of your order, please get in touch with us at support@Patiosanctuary.com.

Please note:

Orders are shipped from our supplier's warehouses via Fed Ex Ground, UPS Ground, USPS, and sometimes other reputable Freight Companies to the lower 48 states.
Freight shipping costs are included with any order going ground to the lower 48 states only. HI & AK ship by AIR or SEA at additional cost. Please contact us before purchasing if you live outside of the lower 48 states to receive a quote on what the additional charge would be.
We do not offer Cash On Delivery.
A phone number will be required by the freight company so a delivery appointment can be made.
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
As these items are heavy and generally very expensive to ship, we ask that you please measure to make sure the item you are purchasing will fit in your designated space and that you have the ability to move the item after curbside delivery to its designated area. Freight companies will generally NOT bring the item further than the curb but sometimes they will carry the item into a garage. If you need "white glove service" which means to move the item to its final destination, please let us know and we can arrange and quote you the additional price.
Any incorrect contact information provided at the time of checkout (i.e address, phone number) that causes a delay in delivery, may cause additional storage fees to be accrued prior to delivery so any additional charges accrued for storage must be paid by the purchaser.

Shipping policy

Order Shipment:

All items $200 and above ship for free. Orders under $200 have a flat rate of $10.99- please see below for additional details.

Please note:

Orders are shipped from our supplier's warehouses via Fed Ex Ground, UPS Ground, USPS, and sometimes other reputable Freight Companies to the lower 48 states.

Freight shipping costs are included with any order going ground to the lower 48 states only. HI & AK ship by AIR or SEA at additional cost. Please contact us before purchasing if you live outside of the lower 48 states to receive a quote on what the additional charge would be.

We do not offer Cash On Delivery.

A phone number will be required by the freight company so a delivery appointment can be made.

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

Any incorrect contact information provided at the time of checkout (i.e address, phone number) that causes a delay in delivery, may cause additional storage fees to be accrued prior to delivery so any additional charges accrued for storage must be paid by the purchaser.