Bromic Platinum Smart-Heat 500 Series Gas Patio Heater-BH0110003

Bromic Heating's Platinum Smart-Heat™ Gas series represents the epitome of efficient and effective outdoor heating. Bringing together the ultimate in elegant design and industry-leading technology, Bromic’s Platinum Smart-Heat™ Gas outdoor heater series delivers performance, reliability and beautiful design in equal measure.

Available in two sizes (the 500 is our bestseller) which both project a diffused radiant heat deep into open outdoor spaces, the Platinum Smart-Heat™ Gas series successfully overcomes wind resistance to deliver outdoor environments that are as warm as you desire. Brushed stainless steel and a ceramic medium is suitable for the most exclusive outdoor environments, both residential and commercial. Tinted ceramic transforms an otherwise obtrusive red glare emitted by traditional tiles into a soft glow, enhancing the overall experience and ensuring even heat distribution. Directional ceiling or wall mounts provide greater positioning versatility and heat coverage. Heat deflectors and wireless remotes also available.

Fuel Type- Natural Gas or Liquid Propane. 

 Features:

• Superior wind resistance - 14mph.

• Stainless steel trim

• Distinct ceramic glass front

• Natural Gas or LP

• Heating area up to 160ft²

• 39,800 BTU

• Electronic ignition - requires 110VAC outlet

• On/off operation

• Wall or ceiling mount

• Unit includes wall mount bracket assembly.  Pole kit required for ceiling mount - sold separately

• See manual for required clearances

• Accessories also available

 Specs/Measurements

Warranty

1 year manufacturer warranty. Warranty is not transferrable, good for the original owner only.

Platinum Smart Heat Gas- FAQs

Please let us know if you have any questions!

Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail and/or phone.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment once the payment has been approved by our fraud prevention system.

Order Shipment:

All items $200+ ship for free

If your order is stock and we then process the charges to your credit card, it will ship between one to five business days from the date of your order, but we strive to have it sent as quickly as possible from the warehouse.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at support@Patiosanctuary.com.

Please note:

• Orders are shipped daily via Fed Ex Ground, UPS Ground, USPS, and sometimes other reputable Freight Companies to the lower 48 states.

• Freight shipping costs are included with any order going ground to the lower 48 states. HI & AK ship by AIR or SEA at additional cost. Please contact us before purchasing if you live outside of the lower 48 states to receive a quote on the additional charge.

• We do not offer Cash On Delivery.

• A phone number will be required by the freight company so a delivery appointment can be made.

• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

•  Any incorrect contact information provided at the time of checkout (i.e address, phone number) that causes a delay in delivery, may cause additional storage fees to be accrued prior to delivery and must be paid by the purchaser.

Damages

• Please carefully inspect the packaging of your item when it arrives. Please take photos of all sides the box if possible. If there is any immediately noticeable damage, you must make note of it when signing for delivery. 

  If the carton arrives with the contents exposed/visible, REFUSE SHIPMENT, sign the carrier's paperwork and write "Carton damaged and refused" on it. Take photos if possible and please notify Patio Sanctuary immediately. We will work with the freight company to have it returned and another unit shipped out ASAP.
  

• On the rare occasion the delivery company damages your item, please write "damaged" when signing the driver's bill and please send photos to support@patiosanctuary.com and we will process an insurance claim on your behalf. Customer service and your satisfaction is of the utmost importance to us so every effort will be made to correct the situation.

Returns/Cancellations

• We allow you to return all new, unused items in their original packaging within 30 days of delivery for a refund MINUS the original AND return shipping costs incurred by Patio Sanctuary.

• A restocking fee between 15%-35% will also be incurred and varies from supplier to supplier, depending on what the supplier charges us. Return condition must be in the original packaging/crating from the factory. If the return is not shipped in the original packaging/crating a refund will NOT be given. No exceptions. Refunds are issued only to the original credit card used.

• If your return is because of our error, you will be not responsible for the shipping costs.

• As these items are generally expensive to ship, we ask that you please measure to make sure the item you are purchasing will fit in your designated space.

• If you received COMPLIMENTARY BONUS ITEMS with your purchase, you will be refunded the order amount, minus return shipping, minus the bonus item cost.