Wildfire Ranch Black Stainless Steel Pro 15 Inch Flat Top Side Griddle WF-SDGRD-RH

Wildfire's side griddle, part of the Core Collection was developed with versatility in mind; American diner style, allowing you to make burgers for a crowd, or a complete hearty breakfast for just a few. You can even use the griddle Hibachi style! The eye catching black stainless steel will impress.

Features: 

• 304 Black Stainless Steel Fascia

• Black Stainless Steel Fascia

• 1 U-Shaped Stainless Steel Burner

• 17,000 Total BTUS 

• LED Backlit Knob Bezel

• Stainless Steel Cover Included

Wildfire Ranch Pro Gas Griddle FAQ's

Q1: Can this griddle be used indoors?

A: No, this is strictly for outdoor use.

Please let us know if you have any questions!

Specs & Measurements

Warranty

WILDFIRE OUTDOOR LIVING PRODUCTS LIMITED LIFETIME WARRANTY –

Wildfire Outdoor Living warrants to the original purchaser at the original site of delivery with proof of purchase of each outdoor gas griddle/Side burner that when subject to normal residential use, it is free from defects in workmanship and materials for the periods specified below. This warranty excludes griddles used in rental and commercial applications. This warranty excludes surface corrosion, scratches and discoloration which may occur during normal use. It does NOT cover labor or labor related charges. There will be shipping and handling charge for the delivery of the warranty part(s). This product has a limited lifetime warranty that starts at date of purchase and continues throughout the life of the product. Under this warranty, Wildfire has the option to repair or replace any defective part of the product during the warranty period. This warranty does not cover normal wear of parts, damage resulting from any of the following: negligent use or misuse of the product, use on improper fuel/gas supply, use contrary to operating instructions, or alteration by any person other than a factory service center. The warranty period is not extended by such repair or replacement.

• Please contact Patio Sanctuary with any issues as we will assist you in filing a warranty claim.

DUTIES OF THE OWNER

• The appliance must be installed in accordance with the instructions furnished with the appliance

• A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.

Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail and/or phone.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment once the payment has been approved by our fraud prevention system.

Order Shipment:

All items ship for free- please see below for additional details.

If your order is stock and we then process the charges to your credit card, it will ship between one to five business days from the date of your order but we strive to have it sent as quickly as possible from the warehouse.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at support@Patiosanctuary.com.

Please note:

• Orders are shipped daily via Fed Ex Ground, UPS Ground, USPS, and sometimes other reputable Freight Companies to the lower 48 states.

• Freight shipping costs are included with any order going ground to the lower 48 states. HI & AK ship by AIR or SEA at additional cost. Please contact us before purchasing if you live outside of the lower 48 states to receive a quote on the additional charge.

• We do not offer Cash On Delivery.

• A phone number will be required by the freight company so a delivery appointment can be made.

• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

•  Any incorrect contact information provided at the time of checkout (i.e address, phone number) that causes a delay in delivery, may cause additional storage fees to be accrued prior to delivery and must be paid by the purchaser.

Damages

• Please carefully inspect the packaging of your item when it arrives. Please take photos of all sides the box if possible. If there is any immediately noticeable damage, you must make note of it when signing for delivery. 

  If the carton arrives with the contents exposed/visible, REFUSE SHIPMENT, sign the carrier's paperwork and write "Carton damaged and refused" on it. Take photos if possible and please notify Patio Sanctuary immediately. We will work with the freight company to have it returned and another unit shipped out ASAP.
  

• On the rare occasion the delivery company damages your item, please write "damaged" when signing the driver's bill and please send photos to support@patiosanctuary.com and we will process an insurance claim on your behalf. Customer service and your satisfaction is of the utmost importance to us so every effort will be made to correct the situation.

Returns/Cancellations

• We allow you to return all new, unused items in their original packaging within 30 days of delivery for a refund MINUS the original AND return shipping costs incurred by Patio Sanctuary.

• A restocking fee between 15%-35% will also be incurred and varies from supplier to supplier, depending on what the supplier charges us. Return condition must be in the original packaging/crating from the factory and UNUSED. If the return is not shipped in the original packaging/crating a refund will NOT be given. No exceptions. Refunds are issued only to the original credit card used.

• If your return is because of our error, you will be not responsible for the shipping costs.

• As these items are generally expensive to ship, we ask that you please measure to make sure the item you are purchasing will fit in your designated space.

• If you received COMPLIMENTARY BONUS ITEMS with your purchase, you will be refunded the order amount, minus return shipping, minus the bonus item cost.