Ohio Flame - Fire Globe- Peace, Happiness, Tranquility

Take your outdoor space to a new level with Ohio Flame's "Peace, Happiness, Tranquility" Fire Globe. This elegant Fire Globe™ displays a triptych of Japanese kanji for “Peace “, “Happiness” and “Tranquility and is crafted from premium American-sourced steel with an iron oxide finish that darkens over time, all while standing up to rust and warping. Bring tranquility into your life and enjoy a lifetime of peace and happiness. With Ohio Flame, buy American and buy with confidence!

Fuel Type- Wood. Can be converted to propane or natural gas burner.

 Features:

• Thick carbon American steel 

• Built to last a lifetime

• No maintenance required

• Rain Drain to allow for water drainage

• Available In three sizes

• Accessories also available

Specs & Measurement

• Weight: 30"- 125lbs, 37"- 270lbs, 41"- 520lbs

• Height 30" -64 inches, 37"- 78 inches, 41" -87 inches

Warranty

Lifetime warranty from Ohio Flame

Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail and/or phone.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment once the payment has been approved by our fraud prevention system.

Order Shipment:

All items ship for free- please see below for additional details.

If your order is stock and we then process the charges to your credit card, it will ship between one to five business days from the date of your order but we strive to have it sent as quickly as possible from the warehouse.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at support@Patiosanctuary.com.

Please note:

• Orders are shipped daily via Fed Ex Ground, UPS Ground, USPS, and sometimes other reputable Freight Companies to the lower 48 states.

• Freight shipping costs are included with any order going ground to the lower 48 states. HI & AK ship by AIR or SEA at additional cost. Please contact us before purchasing if you live outside of the lower 48 states to receive a quote on the additional charge.

• We do not offer Cash On Delivery.

• A phone number will be required by the freight company so a delivery appointment can be made.

• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

•  Any incorrect contact information provided at the time of checkout (i.e address, phone number) that causes a delay in delivery, may cause additional storage fees to be accrued prior to delivery and must be paid by the purchaser.

Damages

• Please carefully inspect the packaging of your item when it arrives. Please take photos of all sides the box if possible. If there is any immediately noticeable damage, you must make note of it when signing for delivery. 

  If the carton arrives with the contents exposed/visible, REFUSE SHIPMENT, sign the carrier's paperwork and write "Carton damaged and refused" on it. Take photos if possible and please notify Patio Sanctuary immediately. We will work with the freight company to have it returned and another unit shipped out ASAP.
  

• On the rare occasion the delivery company damages your item, please write "damaged" when signing the driver's bill and please send photos to support@patiosanctuary.com and we will process an insurance claim on your behalf. Customer service and your satisfaction is of the utmost importance to us so every effort will be made to correct the situation.

Returns/Cancellations

• You may cancel the order within 24 hours or if the item hasn't shipped at no cost to you***Ohio Flame will accept returns ONLY on damaged or defective products.  If you feel that your product is defective or has been damaged during shipment, please contact Patio Sanctuary immediately. If the product is found to be defective, either a replacement or refund may be issued.   Any refund issued will be applied to the method of payment that was used at the time of order.  If the product was damaged during shipment, we will require for you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper.  Ohio Flame's Return Policy excludes “buyer’s remorse” and degradation/deterioration of any paint finish after use of the product.

  
  
  

• If your return is because of our error, you will be not responsible for the shipping costs.

• As these items are generally expensive to ship, we ask that you please measure to make sure the item you are purchasing will fit in your designated space.

• If you received COMPLIMENTARY BONUS ITEMS with your purchase, you will be refunded the order amount, minus return shipping, minus the bonus item cost.