Schwank SupremeSchwank Infrared Radiant Heat Gas Patio Heater- Residential or Commercial Use MO-2312

Boasting a stylish black finish and insulated cabinet, the SupremeSchwank is Schwank's premier outdoor patio heater, helping to mount near structures with limited clearance. Crafted with 316 marine-grade stainless steel for superior durability even in the face of extreme climates and coastal environments, it's designed to last. *Also available in two stage*

Fuel Type- Gas

Features:

• Built in gas lines eliminate portable propane tanks, making the patio more efficient on your gas bill and safer for customers in commercial applications

• Overhead mounting leaves more space for seating and keeps aisles clear in commercial applications

• Uniform distribution of heat from the smallest residential patio spaces to very large outdoor spaces, offering great versatility

• Premium Performance Construction. Marine Grade 316 stainless steel construction

• Schwank Patented Ceramic Tile Design- Provides high-intensity heat, with quick ramp-up time and energy-efficient heat distribution

• Access to the control panel for ease of serviceability.

• Flexible Mounting Options. An insulated cabinet means you can mount much closer than others

• The black coating allows the heater to blend into the patio or outdoor environment

• Perfect for restaurant, hospitality, retail and industrial applications

• UL Certified for North America

• Please see the manual under the Specs tab to see all the requirements, clearances, install info etc.

• Available in 3 model sizes and in single-stage and 2-stage

Schwank Patio Heaters- FAQs

Q1: What does single and two stage mean?

A:  single-stage mode is for a steady heat, and a two-stage is a (high/low) model that can be turned up or down and controlled with the flick of a switch. A 2-stage heater, which is best for commercial applications, allows the equipment to operate at a lower capacity to bridge the minor gap to reach setpoint. This 2-stage, in turn, reduces the amount of fuel that would normally be used in a 1-stage to reach setpoint. It also helps reduce short-cycling effects that can harm the equipment/component life. Imagine getting to a 100% only to turn off completely, then turn on again (via purge cycle) and back to 100% – this is exactly what occurs in a 1-stage system. This strain is additive and degrades components, eventually leading to failure.

Please let us know if you have any questions!

Specs & Measurement

Warranty

 3-year warranty-BURNER AND CERAMIC TILES 

 1-year warranty coverage on the other heater components

 Warranty details HERE

WHAT IS NOT COVERED -The Manufacturer shall not be responsible for any expenses, including service, labor, diagnosis, analysis, material or transportation charges incurred during removal or reinstallation of this product, or any of its components or parts. All labor or service charges shall be paid by the owner. This warranty does not cover heating products improperly installed, misused, exposed to or damaged by negligence, accident, corrosive or contaminating atmosphere, water, excessive thermal shock, impact, abrasion, normal wear due to use, alteration or operation contrary to the owner’s manual or if the serial number has been altered, defaced or removed. This warranty shall not apply if the input to the heating product exceeds by more than 2% of the rated input on the rating plate. The Manufacturer shall not be liable for any default or delay in performance by its warranty caused by any contingency beyond its control, including war, government restrictions, or restraints, strikes, fire, flood, acts of God, or short or reduced supply of raw materials or products.

Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail and/or phone.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment once the payment has been approved by our fraud prevention system.

Order Shipment:

All items $200+ ship for free

If your order is stock and we then process the charges to your credit card, it will ship between one to five business days from the date of your order, but we strive to have it sent as quickly as possible from the warehouse.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at support@Patiosanctuary.com.

Please note:

• Orders are shipped daily via Fed Ex Ground, UPS Ground, USPS, and sometimes other reputable Freight Companies to the lower 48 states.

• Freight shipping costs are included with any order going ground to the lower 48 states. HI & AK ship by AIR or SEA at additional cost. Please contact us before purchasing if you live outside of the lower 48 states to receive a quote on the additional charge.

• We do not offer Cash On Delivery.

• A phone number will be required by the freight company so a delivery appointment can be made.

• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

•  Any incorrect contact information provided at the time of checkout (i.e address, phone number) that causes a delay in delivery, may cause additional storage fees to be accrued prior to delivery and must be paid by the purchaser.

Damages

• Please carefully inspect the packaging of your item when it arrives. Please take photos of all sides the box if possible. If there is any immediately noticeable damage, you must make note of it when signing for delivery. 

  If the carton arrives with the contents exposed/visible, REFUSE SHIPMENT, sign the carrier's paperwork and write "Carton damaged and refused" on it. Take photos if possible and please notify Patio Sanctuary immediately. We will work with the freight company to have it returned and another unit shipped out ASAP.
  

• On the rare occasion the delivery company damages your item, please write "damaged" when signing the driver's bill and please send photos to support@patiosanctuary.com and we will process an insurance claim on your behalf. Customer service and your satisfaction is of the utmost importance to us so every effort will be made to correct the situation.

Returns/Cancellations

• We allow you to return all new, unused items in their original packaging within 30 days of delivery for a refund MINUS the original AND return shipping costs incurred by Patio Sanctuary.

• A restocking fee between 15%-35% will also be incurred and varies from supplier to supplier, depending on what the supplier charges us. Return condition must be in the original packaging/crating from the factory. If the return is not shipped in the original packaging/crating a refund will NOT be given. No exceptions. Refunds are issued only to the original credit card used.

• If your return is because of our error, you will be not responsible for the shipping costs.

• As these items are generally expensive to ship, we ask that you please measure to make sure the item you are purchasing will fit in your designated space.

• If you received COMPLIMENTARY BONUS ITEMS with your purchase, you will be refunded the order amount, minus return shipping, minus the bonus item cost.